Cisco Add Service Contract to Account: A Comprehensive Guide

For Cisco users and businesses, adding a service contract to their account is an important step in maintaining and optimizing their network infrastructure. A service contract allows for technical support, software updates, and access to various tools and resources that can help businesses make the most out of their Cisco products.

But how exactly can you add a service contract to your account? In this guide, we’ll go over the necessary steps and information you need to know.

Step 1: Understand Your Service Contract Options

There are several types of service contracts available for Cisco products. The three most popular options are:

– SMARTnet: Provides access to technical support, software updates, and various tools and resources.

– SmartNet Total Care: Includes all the benefits of SMARTnet, plus additional features such as 24/7 support and onsite hardware replacement.

– Partner Support Service: Offers technical support and software updates through a Cisco partner.

Before adding a service contract to your account, it’s important to consider which option best suits your needs and budget.

Step 2: Gather Necessary Information

To add a service contract to your Cisco account, you’ll need to provide the following information:

– Contract number: This can be found on your original contract or renewal notice.

– Product serial number: Typically found on the back of the product or on the original packaging.

– End user name and contact information: This is the person or organization that will be receiving support from the service contract.

If you’re not sure where to find this information, reach out to your Cisco reseller or contact Cisco support directly.

Step 3: Add the Service Contract to Your Account

Once you have the necessary information, you can add the service contract to your account through the Cisco Contract Portal. Follow these steps:

1. Log in to the Cisco Contract Portal with your Cisco ID.

2. Click on “Add a Service Contract” under the “Contracts” tab.

3. Enter the contract number, product serial number, and end user information.

4. Review and confirm the information, then submit the request.

It may take up to 48 hours for the service contract to be added to your account. You can check on the status of your request through the Contract Portal.

In Conclusion

Adding a service contract to your Cisco account is a simple process that can provide many benefits to your business. By choosing the right service contract and providing the necessary information, you can ensure that your network infrastructure is running smoothly and efficiently. Remember to keep your contract information up to date and take advantage of the resources available to you through your service contract.